Spade 66 Privacy Policy – Malaysian Player Data Protection

Spade 66 is an online casino platform built specifically for Malaysian players. We understand that your trust in us goes beyond the quality of our games and the value of our bonuses — it also depends on the confidence that your personal information is handled with full responsibility, transparency, and security.

This Privacy Policy covers all data collected through the Spade 66 website (spade66.click), mobile platform, and all related services — including the registration process, deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and other Malaysian payment methods, gaming activity, customer support communications, and promotional and bonus programmes.

We are committed to complying with Malaysia's Personal Data Protection Act (PDPA) 2010 in all our data handling practices. Should there be any inconsistency between a translated version of this policy and the official version, the Bahasa Malaysia version shall prevail.

Spade 66 only collects data necessary for legitimate, clearly stated purposes. The following are the categories of data we collect:

We do not collect data considered sensitive beyond what is required for identity and age verification, including your medical information, religious beliefs or political views.

Your personal data is collected through several different channels as you interact with the Spade 66 platform:

• Directly from you: During the account registration process, you provide information such as your name, phone number, date of birth and bank account or e-wallet details for deposit and withdrawal purposes;
• Automatically during use: When you browse the Spade 66 website or use the app, our systems automatically record technical data such as your IP address, device type, web browser, pages visited, and session duration;
• Through financial transactions: Each time you make a deposit (via Touch 'n Go eWallet, DuitNow QR, GrabPay, Boost, ShopeePay or FPX) or a withdrawal, a transaction record including the amount in RM, timestamp and payment method is saved;
• Through support communications: When you contact the Spade 66 support team via live chat or email, the content of those communications is retained for reference and service improvement purposes;
• Via cookies and tracking technologies: The Spade 66 website uses cookies and similar technologies to enhance the user experience and analyse platform usage patterns.

Spade 66 uses collected data solely for legitimate, necessary purposes that are directly related to providing our services to you as a Malaysian player:

• Account management: Creating, verifying and maintaining your Spade 66 account, including the required identity and age verification processes;
• Transaction processing: Processing deposits and withdrawals securely through your chosen Malaysian payment method. All transactions are conducted in MYR;
• Service delivery: Ensuring you can access all games — slots, Live Casino baccarat, roulette, jackpots, virtual sports and table games — smoothly and without interruption;
• Fraud prevention: Detecting and preventing unauthorised access, fraud, money laundering and other illegal activities that may compromise the security of the platform and other players;
• Customer support: Handling enquiries, resolving complaints and providing technical support in Bahasa Malaysia;
• Service communications: Sending important notifications about your account, policy updates, transaction confirmations and security information;
• Marketing (with your consent): Sending information about Spade 66 promotions, welcome bonuses, and special offers — but only where you have given consent to receive marketing communications;
• Platform improvements: Analysing aggregated, anonymised usage patterns to improve the performance, interface, and overall user experience of the Spade 66 platform.

Spade 66 does not sell, rent, or trade your personal data. However, there are limited situations where we need to share your data with carefully selected third parties in order to deliver our services to you:

• Payment processors: Required transaction data is shared with licensed payment processors such as DuitNow, FPX and registered e-wallet processors in Malaysia to facilitate your deposits and withdrawals;
• Game providers: Minimum technical data required is shared with game providers such as Pragmatic Play, PG Soft, Microgaming and Habanero to enable access to their games on the Spade 66 platform;
• IT service providers: Technical support and server infrastructure companies we engage may have limited access to your data in the context of system maintenance, but are bound by strict confidentiality agreements;
• Legal authorities: Spade 66 will disclose your data to Malaysian authorities if required by a valid court order or in the context of a related criminal investigation.

All third parties we work with are required to comply with data protection standards equivalent to or higher than those we ourselves uphold. Binding data protection agreements are signed with every third-party data processor.

The security of your data is our highest priority at Spade 66. We implement multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and Spade 66 servers is encrypted using TLS/SSL protocol with 256-bit keys — the same security standard adopted by Malaysia's leading financial institutions;
• Data-at-rest encryption: Personal data stored in our databases is encrypted using AES-256, ensuring it remains unreadable even in the highly unlikely event of a server breach;
• Role-based access control: Only Spade 66 staff with a legitimate business need are permitted to access personal data, and only to the extent required for their specific responsibilities;
• 24/7 security monitoring: Our systems are continuously monitored to detect and respond to any security threats or unauthorised access attempts;
• Regular security audits: Spade 66 conducts regular security audits and penetration testing to identify and address any system vulnerabilities;
• Staff training: All Spade 66 staff receive comprehensive data protection training and are bound by strict confidentiality agreements.

While we take all reasonable steps to protect your data, no digital security system can guarantee absolute 100% protection. In the event of a security incident affecting your data, Spade 66 is committed to notifying you within a reasonable timeframe in accordance with applicable legal requirements.

Spade 66 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law:

• Active account data: For as long as your account remains active on Spade 66 and for a reasonable period following account closure;
• Financial transaction records: A minimum of 7 years from the date of transaction, in accordance with Malaysia's financial and taxation legal requirements;
• Support communication logs: 3 years for reference and dispute resolution purposes;
• Technical log data: 90 days for security and technical debugging purposes;
• Marketing data: Until you withdraw your consent or request deletion.

Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to you. The deletion process uses methods that ensure data cannot be recovered.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and Spade 66's privacy commitments, you have the following rights regarding your personal data:

To submit any request relating to your rights, please contact the Spade 66 data protection team by email at privacy@spade66.click or via our customer support live chat. We will acknowledge receipt of your request within 3 business days and endeavour to resolve it within 30 days.

Spade 66 uses cookies and similar tracking technologies to enhance your gaming experience, secure your login sessions, and understand how players use our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect the functionality of the Spade 66 platform. Most modern browsers (Chrome, Firefox, Safari, Edge) offer options to view, manage, and delete stored cookies.

Spade 66 takes the protection of children and minors seriously. This online casino platform is strictly for adults aged 18 and above.

• We do not knowingly collect personal data from individuals under the age of 18;
• Should we discover that we have collected data from a minor, that data will be deleted immediately and the account in question will be closed;
• Parents or guardians who are concerned that their child may have registered a Spade 66 account are advised to contact our support team immediately.

Spade 66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to how we protect your data.

• Any changes will be published on this page with a revised "Updated" date;
• For significant material changes, we will endeavour to notify you via in-platform notifications or email;
• Your continued use of the Spade 66 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy;
• We recommend reviewing this page regularly — at least once every three months — to stay informed about how we protect your data.

If you have any questions, concerns or complaints regarding how Spade 66 handles your personal data, or if you wish to submit any request relating to your rights as a data subject, please contact us through the following channels:

We are committed to responding to all privacy enquiries within 3 business days and resolving data subject rights requests within 30 calendar days. If you feel you have not received a satisfactory response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.